Warranty claims triaged against telemetry, automatically

The challenge

Warranty assessment meant an engineer manually pulling telemetry for the serial number on a claim form. Volume grew faster than the engineering team, and simple claims waited behind complex ones.

The approach

1. 01

   Enriched every claim with the relevant telemetry window from the warehouse.

2. 02

   Scored claims against known fault signatures with a confidence threshold.

3. 03

   Auto-approved clear-cut claims below a value ceiling and escalated the rest.

4. 04

   Fed engineer corrections back into the evaluation set each week.

The outcome

Straightforward claims settle without engineering involvement. Engineers now see a shortlist of genuinely unusual failures — which turned out to be a useful product signal in itself.