Customer story · Financial services
Onboarding review with an evidence trail auditors accept
Helios moved commercial onboarding checks onto Forge, keeping every automated decision reviewable months after the fact.
- To assemble an audit sample
- 4 hrs → 6 min
- Decisions with a stored rationale
- 100%
- Shorter onboarding cycle
- 31%
The challenge
Commercial onboarding required assembling documents from four sources and applying a checklist that differed subtly by jurisdiction. The checks were reliable, but reconstructing why a specific application was approved took an analyst half a day.
The approach
- 01
Modelled each jurisdiction as an explicit branch of one shared workflow.
- 02
Attached document extraction with citations back to the source page.
- 03
Required a named approver before any change to the check definitions took effect.
- 04
Streamed immutable audit events into the bank's existing evidence store.
The outcome
Reviewers open a run and see the inputs, the rule that fired and the person who approved it. Preparing an audit sample changed from a half-day reconstruction into an export.
“We did not automate the judgement. We automated the evidence, which was the part that actually cost us time.”
Ines Delacroix — Head of Client Onboarding, Helios Bank
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Start with one process, like they did
Every story here began with a single workflow that cost too much to run by hand.